Revisit our āNo Dramaā content taught to all Roadhouse staff Understand the benefits of going direct – and the impact when you donāt Learn the 7 Steps to Having a Courageous Conversation Get coaching tips to help someone else successfully go direct Leave equipped with Bottom-Line ChangeĀ®, a tool to help you implement āgoing directā […]
Meet and connect with ZingTrain trainers Get a glimpse behind-the-scenes of ZingTrain Be inspired to develop new training in your organization Download the webinar files Recording – Trainer Roundtable: Ask Us Anything!
Restaurant culture is often stereotyped as fast-paced, high-stress, and ripe with interpersonal conflict. Long-time Zingerman’s Roadhouse restaurant manager, Lisa Schultz, took charge to foster a different culture for her staff. While conflict in the workplace is unavoidable, there are ways to dramatically minimize the drama it can create. In 2017, Lisa designed a ‘No Drama’ training that is […]
Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingermanās Built A Corner Deli Into A Global Food Community. We dove into Mickiās expertise in business journalism, her perspective on what makes Zingerman’s noteworthy (256 pages-worth!), and the joys and takeaways from writing our story. In addition, we took questions from […]
In 1980, a couple years before we opened the Deli, the psychologist Carl Rogers wrote his classic A Way of Being. Rogers, who was born in 1902, the same year the Deliās building was built, concluded that the country was moving towards a new futureāone in which openness, authenticity, collaboration, community, an equitable and sustainable connection […]
The Zingermanās Statement of Beliefs: The *newest* ingredient in our special sauce! Many customers ask us what makes our organizational culture so special. We credit many, many ingredients (more than we could possibly touch on here), and the latest is rooted in our core beliefs. As best we can tell, weāre pioneers in the world […]
When I sat down to draft the piece about culture that ran here three weeks ago, my plan was, as it usually is, to move on to a different subject the following week. That shifted significantly. The more I explored the effect of cultural soil, the more I saw just how important it is. Actively […]
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, Iāve shared my metaphorical model where culture is the āsoilā in which people, products, and processes are growing. All […]
Last week I wrote a bunch about the importance of organizational cultureāhow much difference it makes to be part of a healthy culture versus an unhealthy one, and my metaphorical context of imagining organizational culture as the soil in which weāre working. This week Iāll begin to share my list of things we can do to […]
Over the past 20 or 30 years, organizational culture has become one of the most common topics of leadership discussion. Everyone seems to agree that itās important. But, as Buffalo Springfield sang back in the late ā60s, āWhat it is aināt exactly clear.ā Progressive business writer Frederic Laloux says, āCulture is how things get done […]
In āWorking Through Hard Times,ā the Introduction is an essay I wrote back at the beginning of the pandemic, called āThings Fall Apart.ā As we approach the one year mark of the arrival of COVID-19, Iām imagining the inverse. Sometimes things come together, often with an unexpected elegance. My belief is that by gently and consistently calling forward […]
In the spirit of picking up the phone that I wrote about in āWorking Through Hard Times,ā I dialed the number of a friend the other evening. Sheās an amazing leader who lives halfway across the country. Someone who is humble, focused, and persistently positive in her leadership. She has vision, sheās grounded, and determined […]
