It’s October. So naturally, we’re looking nine months out and thinking about our annual symposium, aptly named ZingPosium. Determining the content we’ll share and theme of the event are important, but something else we’ll be spending a lot of time thinking about is the Swag we’ll give to attendees.
What does a truly great customer experience look like? We spend a lot of time thinking about this at Zingerman’s. In fact, we actively measure the customer experience by way of the Zingerman’s Experience Indicator (ZXI), which is our adaptation of the more commonly known Net Promoter Score. As Ari explains in this article, “the […]
In addition to offering training on-site at our training facility and on the road at client businesses all over the country, did you know that we also have a line-up of speakers who present at events on a variety of different topics – be it the values we hold dear, the system we use to […]
