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Customer Service

Keep your employees engaged and thriving while doing work that benefits your organization’s culture and bottom lines.

In-Person Seminars

In-Person Seminars
MAY 6-7, 2024

Systems for Supporting Staff

Keep your employees engaged and thriving while doing work that benefits your organization’s culture and bottom lines.

In-Person Seminars
APR 18-19, 2024

Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it – and is successfully using it across all ten businesses, with 700+ employees.

In-Person Seminars
APR 25-26, 2024

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

In-Person Seminars
APR 11-12, 2024

Leading With Zing!

All about Servant Leadership—discover how serving the front lines can serve your bottom lines.

Virtual Workshops

Virtual Workshops
JAN 22 - 1:00PM-3:30PM ET

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

Virtual Workshops
APR 8 - 1:00PM-3:30PM ET

Tools for Interviewing and Hiring

People are what make the world go ’round, and our businesses run!  Attracting great folks, effective interviewing and hiring, and impactful onboarding all help us set our people up for success.

Products

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Library

Customer Service

Satisfaction Guaranteed – A Virtual Interview with Micki Maynard

Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business journalism, her perspective on what makes Zingerman’s noteworthy (256 pages-worth!), and the joys and takeaways from writing our story. In addition, we took questions from […]

Customer Service

Building a Culture of Service

I often hear people say, “You can’t really teach someone how be a great service provider; people are either born that way or they’re not.”   Which makes me smile and shake my head. I certainly know that service didn’t come naturally to me—and in fact I cringe when I think about how badly I […]

Customer Service

5 Ways to Set Your Customers Up for Success

Chances are that the way you’re currently serving your customers looks a lot different than it did a year ago. We’ve all had to be agile and flexible as we work to set our businesses and our customers up for success in the face of so many changes and a lot of stress. Although not […]

Customer Service

Getting It Right The First Time

Can you think of the last time you received an order, either one that was delivered or something you picked up yourself, only to get home and realize the order isn’t right? Something is missing, the quantity isn’t correct, a dietary restriction wasn’t adhered to, the list goes on… It’s frustrating, for sure. It ends […]

Customer Service

Want to Deliver Better Customer Service? Put Your Coworkers First!

“We pride ourselves on the level of service we provide to our customers.” Most, if not all, companies will say something along these lines with regard to the value they place on giving great service to their customers. They’ll mention a focus on customer service in job interviews, on their website, or maybe even on […]

Customer Service

5 Ways to Deliver Better Customer Service During a Pandemic

The security of the familiar in our lives has quickly been overpowered by uncertainty and concerns around safety, rendering many of the ways we regularly do business either much more difficult or, sometimes, even prohibited altogether.  Perhaps you experienced a few, if not all of these shifts: adapting work schedules to accommodate new needs at […]

Customer Service

The Leader’s Role in Creating a Culture of Great Service

At Zingerman’s we have what we call a Culture Sandwich – the recipe we use to create the organizational culture we want. Being as committed as we are to Service, we’ve been particularly cognizant of the steps in the Culture Recipe when it comes to creating a culture of Great Service here at Zingerman’s. Of […]

Customer Service

The Power of Language

In the book, The Long Dark Tea-Time of the Soul, Douglas Adams says : “Words used carelessly, as if they did not matter in any serious way, often allowed otherwise well-guarded truths to seep through.” Neither as eloquent, not as secretive as Douglas Adams, we nevertheless whole heartedly agree with him about the power of […]