The Art of Giving Great Customer Service
We could talk to you about customer service for days! We believe that customer service is one of the most defining skills of an organization.
Great customer service goes a long way in making and retaining customers. Teaching staff how to navigate customer service interactions creates a more consistent experience. Clear expectations can empower your staff to deliver customer service in more genuine and personalized ways. It can simply be a delightful moment for all!
In this webinar, ZingTrain trainer, Jenni Yim, covers the essentias of our customer service training by focusing on how to teach, define, and deliver customer service. Journey through Zingerman’s 3 Steps to Giving Great Service. Hear examples across many industries. And get pointers on how to review the steps with your staff and inspire them to give great customer service every time!
In this webinar, you will learn why giving customer service matters, Zingerman’s 3 Steps to Giving Great Service (and how to employ them), and why internal customer service is just as important (if not more) than external service.
